Over the last 30 season . Masks will still be required in indoor areas. Frequently Asked Questions. Companies are having to dig deep for refunds and some have been refusing, or pressuring people to accept vouchers and the Competition and Markets Authority (CMA) has set up a COVID 19 Taskforce to . If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. Costume masks. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. If park operations are interrupted because of severe weather and your stay is shortened, you can request a Rain Checkjust ask. These Terms of Sale (these "Terms") apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an "Item") by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to . Commercial photography, videotaping, and recording of any kind is prohibited. Country music legend and philanthropist Dolly Parton's amusement park, Dollywood, updated its COVID-19 restrictions this week. ticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Established in 1986. If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. Top Chinese officials and medical experts had been quietly formulating plans over the preceding weeks to dismantle President Xi Jinping's zero-COVID strategy and gradually reopen the . Resort Guests can park for FREE at DreamMore Resort and take a shuttle to both parks. Once the group returns, the adults will swap places with each other. Part of the park's draw is its picturesque setting. Yes. You can apply your paid one-day admission toward the price of a season pass. Airlines currently offering travel flexibility On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT. As Covid rages on, Australia's live arts industry is once again in a precarious spot. We strongly recommend this option to expedite your group's entry into the park. If this occurs, please return any forfeited comp admissions/meal vouchers. International Returns. Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. By David Angotti - June 15th, 2020. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. To purchase a new pass or a pass that is exclusively offered to a select group, please visit theSeason Pass pageand make your selections. Nobel Peace Prize winner sentenced to 10 years in prison by Belarusian court, Whats the newest city in the US? Pets are not permitted. Dollywood's Splash CountryDollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you. Dollywood is expected to reopen sometime in early June and we know that visitors will have lots of questions about what to expect under the new guidelines and safety measures. Dollywood reopened on Friday for its 36th season . Due to the nature of some attractions, service animals may not be permitted to ride or enter certain attractions. We cannot honor out of state tax exempt forms. Due to health & safety regulations, outside food, beverages, glassware & coolers are not permitted inside Dollywood or Dollywood's Splash Country. . For less than the price of another day's admission, your group members can enjoy our park all season long! By Vicky Reddish - May 26th, 2020. On Feb. 26, StubHub's general counsel was hailing the company's . The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Yes, we offer group rates for groups of 15 or more paying Guests. TimeSaver Passes allow you expedited access to lines at select* rides. These Terms are subject to change by Herschend without prior notice at any time, in our sole discretion. Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Published on March 15, 2021. We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. At this time, masking is optional for employees and guests, regardless of vaccination status. You will need your Season Pass ID and the phone number associated with your pass.To purchase a new pass:Go to the Season Passes page on dollywood.com. How they handled so many visitors Everyone so friendly.Loving want they do.We enjoy the many shows.They have chosen the right preformers. The shows were not open which I was a little disppointed as they could have done tickets for the show & still provide social distancing. Operating hours for the entire season are published as soon as they become available, but are always subject to change. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait! Passholders are required to have aMy Dollywood Accountwhen purchasing online. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. At Dollywood, a limited number of ECVs and wheelchairs are available to reserve once you get to the park on a first-come, first-serve basis. According to the companys website,on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. Pigeon Forge, TN 37863 1 . Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. Try out our tool below to find the answers to our most common questions quickly. Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. Be sure to follow all rider requirements, including requirements for loose articles. The 9 to 5 singer made headlines during the pandemic after she gave a sizable donation to help fund the development of the Moderna vaccine. We offer both Regular and Unlimited TimeSaver options. I never realized: Airbnb hosts warn of scam taking advantage of Do Not Sell or Share My Personal Information. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. The parks employees will still be required to wear masks at all times on the property. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Financial Assistance for Food, Housing, and Bills. If youre visiting Dollywood with children under 48 inches in height (or youre just not sure), make sure to visit the parks Centralized Measuring station located located next to the Dollywood Emporium across from the Southern Gospel Hall of Fame as you enter the park. and last updated 3:27 PM, Jul 14, 2020. If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your order History within your online account. Greene criticizes Zelensky at CPAC: Leave your hands off of our sons and House Democrats blindsided as Biden changes tune on DC crime bill. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to createa new account. Passholders who have received a refund, will need to purchase a new pass. All payments must be made in full. Let us answer your questions about what you can expect! Several Dollywood eateries offer kids' meals. Must not wear garments or carry items that display objectionable material in a family environment, including obscene language or graphics. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. Upgrade pricing varies. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. Please visit theDoggywood pageto make a reservation for a kennel or cottage or for more information. To find out more information please call 1-800-Dollywood (1-800-365-5996) in advance of your visit to speak to an attendant at our Ride Accessibility Center. Located in Showstreet, the facility offers several amenities in a pleasant, climate-controlled environment. Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. A Dollywood Host will provide you with detailed information about our rider requirements to help you make well-informed decisions to safely, comfortably and conveniently experience our rides. . There are certain items that must be returned . I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. Dollywood's Splash Country accessibility page, Make Dining Reservations at Song & Hearth. Trams provide transportation to the Front Gate. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. Cell phones and other devices should not be brought aboard any attraction. Private nursing area furnished with six gliders with foot stools, Two baby changing stations and a restroom. Specialties: Dollywood is a 150-acre theme park with more than 40 unique rides and attractions, distinguished food, Smoky Mountain craft demonstrations and award-winning entertainment with more performances than any other theme park in America. PIGEON FORGE, Tenn. (WATE) Dollywood adjusted its COVID-19 safety protocols for park visitors this week after changes in guidance from the Centers for Disease Control and Prevention.