If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. (Across from Lindbergh Center station)
A $5.00 replacement fee will be charged for all subsequent replacement cards. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine.
Customers with schedules that require frequent changes are not eligible for subscription service. Customer must arrive at work, school or appointment no later than 8:00 AM. Wheelchair brakes must always be locked while on the lift. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. MARTA Police (Non-Emergency) 404-848-4900. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. 5. 2424 Piedmont Road NE
All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. The fax number for Mobility Eligibility is 404-848-6900. MARTA is diligently working to fill these positions as soon as possible and we have. (Forsyth Street side of the station)
Call 404-848-5000 and start your Balance Protection. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. Appeals must be received within sixty days (60) of receipt of the denial letter. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. MARTA has the right not to issue a replacement card. All future replacements are $5. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. 404-848-5826. No-Shows that are not within the customers control will not be counted against the customer (i.e. PCAs travel at no cost when accompanying the eligible customer. Travel Companions are subject to the regular MARTA Mobility fare. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. MARTA Customer Experience. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. A MARTA Mobility Service Agent will explain the service and/or mail an application. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642
404-848-5000 . Customers can confirm and cancel future trips through the automated system and the MARTA website. MARTA Transit; MARTA Service . MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. MARTA Customer Experience.
3. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time.
After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. The customer cannot depart earlier than 4:00 PM. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing:
2424 Piedmont Road, NE
Riders' Advisory Council; . The application has two (2) parts (A & B) and is the first phase of the process. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Regular Breeze Cards are not accepted for Mobility certified customers. MARTA attained the Silver level of recognition for its sustainability efforts. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Indicate the use of a service animal, if applicable. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. TDD or FIRS: 1-800-877-8339
5. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Reduced Fare Office OR (Forsyth Street Side)
Customer Name (first and last) or Customer Identification Number.
DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. MARTA Transit; Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure.
. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator
All fare types must be loaded on a MARTA Mobility Breeze
When a return trip is needed, indicate the desired pick-up or drop-off time. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. 404-848-5000 . Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. If known, nearest cross streets and easily identified pick-up points. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. . If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. It is strongly recommended that a customer using a manual wheelchair have attached footrests. Student Program (K-12) Group Discount. The position pays very well also. that the online Mobility application is currently unavailable. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. 2424 Piedmont Rd, NE 30 Alabama St., SW
2. MARTA Customer Experience. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. MARTA Mobility. When does my Reduced Fare Breeze Card expire? To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Lost Item Inquiry Formfor lost items. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services.
At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. You willstill have the optionof goingintovoicemail. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Mobility Fares. You can also load stored value (cash) at the cost of $1 per trip. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. MARTA Mobility. 6. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. http://www.itsmarta.com/ride-with-respect.aspx. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. MARTA Police (Non-Emergency) 404-848-4900.
The application allows for the following online: MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays MARTA Police (Non-Emergency) 404-848-4900. traveltraining@itsmarta.com. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door.
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