At least, not in my experience. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . Re: Account hacked and closed. Select . Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. PayPal claims it thoroughly reviewed your claim for unauthorized account use. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! It is now the 16th and I haven't heard anything. By browsing this website, you consent to the use of cookies. Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. I am a bot, and this action was performed automatically. This content may be old or outdated. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. thank you. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. Its the certainty. I use PayPal sparingly, never above $100, and only from my home computer. I realise with covid things might be slow. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. I cannot report the problem. i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever. Of course, you should not be liable for a transaction you never made. It comes under PayPal buyer protection rules. Yea hopefully. 1999-2023 PayPal, Inc. All rights reserved. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. How to cancel a paypal transaction frommybank account. Because there is no buyers protection option available if you transfer money as a friend. Message 2 of 16. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . Cookie Notice if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. i am having the same problem but i dont know if i should just wait. A review of your . David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. So an item not received case that I had opened was closed in my favour on April 25. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. You've already filed a case for this transaction. It is not what they offer. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. tips on managing and growing your business. But no refund, no email no nothing from Paypal. Having the same issue. Case Closed, it says. Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. Ive lost $900 and PayPal is not supporting me. Click the "Appeal" button next to the case you want to appeal. The item was tracked as far as the city but then nothing else. Case Report Specification. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. however the customer support person . For more information, please see our You filed a local police report. I HAVE NEVER MADE SUCH A REPORT! I still haven't received any refund from PayPal, 5 days have passed . PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. You've already filed a case for this transaction. I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. Leave the Archive. It's important to know that disputes which are not escalated within the 20 days will be . In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. So I bought an iPhone from Australia . Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. paypal case closed but no refund. Paypal have now closed the case and I . This content may be old or outdated. Visit the PayPal Business Resource Center. He then agreed through the case to accept a return for a refund. We use intelligent software that helps us maintain the integrity . Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. A review of your paper trail between you and PayPal raised a few red flags. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. It is now the 16th and I havent heard anything. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. Product Details The Master 76.2-cm (30-in.) PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Your source for tips on managing and growing your business with PayPal. Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. He did a nice job on the interior windows. Christopher Elliott is the chief advocacy officer for Elliott Advocacy. If your dispute has been escalated to a claim, click View to see the latest status. No exceptions will be accepted. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. Hopefully, that would have generated a response from a real person. This decision was made because this transaction was not unauthorized. Q: I recently received seven fraudulent transactions on my PayPal account. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. "Case Closed," it says. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Can you help me? To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By browsing this website, you consent to the use of cookies. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). I like the way you kept a careful paper trail. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. Today with I see on my account, with no email from PayPal, see the case has been close. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. So we asked customer for proof of damage after that to return part for full refund. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. Login to your PayPal account and go to the "Activity" tab. There was no warning or request for confirmation. Once a case is closed, it can't be reopened or escalated to a claim. They have stopped responding to me on twitter so currently on here again waiting for a response. It all depends on your payment method. Privacy Policy. By browsing this website, you consent to the use of cookies. within 10 days. How do I . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); @2022 - All Right Reserved. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. Click Close this dispute. You are viewing the PayPal Community Archives. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. On the Summary page, click on the transaction you want to cancel. A week later, PayPal refunded your $303 without offering an explanation. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. No replacement and no more contact received. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. If we're already reviewing your claim, you'll see . Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. I fear that the seller may have has refund remorse and withdrew the money out of her PP . Well use cookies to improve and customize your experience if you continue to browse. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. thank you for calling PayPal ".which confused me even more. You are viewing the PayPal Community Archives. So, the transaction in question was certainly not consistent with my history. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". Christopher Elliott, King Features Syndicate, Inc. 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I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. 1999-2023 PayPal, Inc. All rights reserved. Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. Here's something that we just learned the hard way - from direct personal experience. I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. I wish I read reviews online about their business before sending them money. Separately, I contacted PayPal on your behalf. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. . Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. To get a PRESTO card refund, your card must be added to a PRESTO Account. Answer (1 of 37): No. A step-by-step guide to the PayPal refund policy. Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. This cla Obviously, you should never give your password to anyone. Leave the Archive. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. To which he basically said, thanks for calling and put the phone down . No replacement and no more contact received. did you receive your refund yet? Getting in contact with paypal has been spotty, so far only been able to get what . Fill out the form addressing your reason . It seems to me that all this has gone too fast. Visit the Resolution Center to view the status of your case. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. Now, when the claim was "under review" by PayPal, the item has been delivered.Refund and payment method instructions Fast Shipping No Risk Appraisal Over $30 High security and perfect security system, we use PayPal's rich anti-fraud experience, the industry's lowest risk loss rate (only 0.27%), less than one-sixth of the traditional . Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. PRESTO refunds are sent using Interac e-Transfer or direct deposit. west pointe townhomes. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. For $10 a month, GrubHub+ and Seamless+ will . Click View next to the dispute you want to close. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . You could have appealed your case to someone higher up at PayPal. who am i supposed to believe! The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . 1999-2023 PayPal, Inc. All rights reserved. Contrary to what the company said, its decision isnt final. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? Chargeback: Buyer contacts their card issuer and requests a refund. Enter your Username and Password and click on Log In ; Step 3. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! more than likely they were the ones who closed the account which could explain why no one at Chime . You need that kind of documentation to prove that these were not legitimate charges. PAYPAL ACCOUNT HACKER. Account . You'll need to contact the recipient and request a refund. Cookie Notice NO_PREFERENCE. paid in the states. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue.