It is also very important that only authorized personnel deal with media queries. DW8@GG+foao=^7;1 =+e&R *0:k"tidh` h``h`````b6$ The report should be distributed to senior management, as appropriate. %%EOF ?BM( This strategy entails the maintenance of a fully mirrored duplicate site which will enable instantaneous switching between the live site (headquarters) and the backup site. Report to the emergency response team. The contents of the report shall include: A description of the incident People notified of the emergency (including dates) Action taken by the business recovery team Outcomes arising from actions taken An assessment of the impact to normal business operations Problems identified Suggestions for enhancing the disaster recovery and/or business continuity plan Lessons learned Communications Form It is very important during the disaster recovery and business recovery activities that all affected persons and organizations are kept properly informed. ___________ Preparing the Business Recovery Report Form On completion of business recovery activities the BRT leader should prepare a report on the activities undertaken and completed. WAN redundancy, voice network resilience Probability: 1=Very High, 5=Very Low Impact: 1=Total destruction, 5=Minor annoyance 2 Emergency Response 2.1 Alert, escalation and plan invocation 2.1.1 Plan Triggering Events Key trigger issues at headquarters that would lead to activation of the DRP are: Total loss of all communications Total loss of power Flooding of the premises Loss of the building 2.1.2 Assembly Points Where the premises need to be evacuated, the DRP invocation plan identifies two evacuation assembly points: Primary Far end of main parking lot; Alternate Parking lot of company across the street 2.1.3 Activation of Emergency Response Team When an incident occurs the Emergency Response Team (ERT) must be activated. The DR plan will rely principally on key members of management and staff who will provide the technical and management skills necessary to achieve a smooth technology and business recovery. 4115 0 obj <> endobj The report will also contain an assessment of the impact to normal business operations. 4133 0 obj <>stream A formal risk assessment shall be undertaken to determine the requirements for the disaster recovery plan. An event log shall be maintained by the disaster recovery team leader. The disaster recovery plan should be periodically tested in a simulated environment to ensure that it can be implemented in emergency situations and that the management and staff understand how it is to be executed. }4h Availability of company credit cards to pay for supplies and services required post-disaster 5.3 Legal Actions The company legal department and ERT will jointly review the aftermath of the incident and decide whether there may be legal actions resulting from the event; in particular, the possibility of claims by or against the company for regulatory violations, etc. How did it happen? Suppliers of critical goods and services will continue to support recovery of business operations as the company returns to normal operating mode. All employees must be issued a Quick Reference card containing ERT contact details to be used in the event of a disaster. In a DRP exercise no one passes or fails; everyone who participates learns from exercises what needs to be improved, and how the improvements can be implemented. In the event of an actual emergency situation, modifications to this document may be made to ensure physical safety of our people, our systems, and our data. Description of Emergency:Date Occurred:Date Work of Disaster Recovery Team Completed: Name of Team MemberContact DetailsContacted On (Time / Date)By WhomResponseStart Date RequiredRelevant Comments (e.g., Specific Instructions Issued) ___________ Mobilizing the Business Recovery Team Form Following an emergency requiring activation of the disaster recovery team, the business recovery team should be notified of the situation and placed on standby. This process should be formalized in order to ensure that all parties understand the change in overall responsibility, and the transition to business-as-usual. The team's responsibilities include: Establish facilities for an emergency level of service within 2.0 business hours; Restore key services within 4.0 business hours of the incident; Recover to business as usual within 8.0 to 24.0 hours after the incident; Coordinate activities with disaster recovery team, first responders, etc. Description of Emergency:Date Occurred:Date Work of Business Recovery Team Completed: Name of Team MemberContact DetailsContacted On (Time / Date)By WhomResponseStart Date RequiredRelevant Comments (e.g., Specific Instructions Issued) ____________ Monitoring Business Recovery Task Progress Form The progress of technology and business recovery tasks must be closely monitored during this period of time. Loss of cash 5.2 Financial Requirements The immediate financial needs of the company must be addressed. The format shown below can be used for recording the activation of the DR team once the work of the damage assessment and emergency response teams has been completed. Hmf_:lrk4b jV}-3K]y$RVT0}4VnZru,)8]mvT&'g1C6{) e0vYfxChUtqu@kE%8h=0|0k]]!n )". The report should be given to business recovery team leader, with a copy to senior management, as appropriate. The ERT will then decide the extent to which the DRP must be invoked. 4 Insurance As part of the companys disaster recovery and business continuity strategies a number of insurance policies have been put in place. 1.2 Plan Documentation Storage Copies of this Plan, CD, and hard copies will be stored in secure locations to be defined by the company. Procedures have been addressed to ensure that communications can be quickly established while activating disaster recovery. hbbd``b`kA5{DqUW4`lL@bO0 ; Decide which elements of the DR Plan should be activated; Establish and manage disaster recovery team to maintain vital services and return to normal operation; Ensure employees are notified and allocate responsibilities and activities as required. 2.3.3 Contact with Employees Managers will serve as the focal points for their departments, while designated employees will call other employees to discuss the crisis/disaster and the companys immediate plans. Employees who cannot reach staff on their call list are advised to call the staff members emergency contact to relay information on the disaster. Plan exercising ensures that emergency teams are familiar with their assignments and, more importantly, are confident in their capabilities. 6 DRP Exercising Disaster recovery plan exercises are an essential part of the plan development process. In addition, management team members will have a hard copy of the companys disaster recovery and business continuity plans on file in their homes in the event that the headquarters building is inaccessible, unusable, or destroyed. The plan should also be validated by simulating the circumstances within which it has to work and seeing what happens. 2.3.7 Alternate Recovery Facilities / Hot Site If necessary, the hot site at SunGard will be activated and notification will be given via recorded messages or through communications with managers. Successful DR plans launch into action smoothly and effectively when they are needed. Business Recovery Team Leader Name: ________________________________________ Signature: ________________________________________________________________ Date: __________________________ (Any relevant comments by the BRT leader in connection with the return of this business process should be made here.) Additional objectives include the following: The need to ensure that all employees fully understand their duties in implementing such a plan The need to ensure that operational policies are adhered to within all planned activities The need to ensure that proposed contingency arrangements are cost-effective The need to consider implications on other company sites Disaster recovery capabilities as applicable to key customers, vendors and others Key Personnel Contact Info Name, TitleContact OptionContact NumberWorkAlternateMobileHomeEmail AddressAlternate EmailWorkAlternateMobileHomeEmail AddressAlternate EmailWorkAlternateMobileHomeEmail AddressAlternate EmailWorkAlternateMobileHomeEmail AddressAlternate EmailWorkAlternateMobileHomeEmail AddressAlternate EmailWorkAlternateMobileHomeEmail AddressAlternate Email Notification Calling Tree External Contacts Name, TitleContact OptionContact NumberLandlord / Property Manager Account Number NoneWorkMobileHomeEmail AddressPower Company Account Number WorkMobileHomeEmail AddressTelecom Carrier 1 Account Number WorkMobileFaxHomeEmail AddressTelecom Carrier 2Account Number WorkMobileHomeEmail AddressHardware Supplier 1Account Number WorkMobileEmergency ReportingEmail AddressServer Supplier 1 Account Number.Work MobileFaxEmail Address Workstation Supplier 1 Account Number WorkMobileHomeEmail AddressOffice Supplies 1Account Number C3095783WorkMobileHomeEmail AddressInsurance Name Account Number WorkMobileHomeEmail AddressSite Security Account Number WorkMobileHomeEmail AddressOff-Site Storage 1Account NumberWorkMobileHomeEmail AddressOff-Site Storage 2 Account Number User IDPasswordHomeEmail AddressHVAC Account Number WorkMobileHomeEmail AddressPower Generator Account NumberWorkMobileHomeEmail AddressOther Account NumberWorkMobileHomeEmail Address External Contacts Calling Tree 1 Plan Overview 1.1 Plan Updating It is necessary for the DRP updating process to be properly structured and controlled. Each member of senior management will be issued a CD and hard copy of this plan to be filed at home. Policy Statement Corporate management has approved the following policy statement: The company shall develop a comprehensive IT disaster recovery plan. : Technical Specifications: Network Interfaces: Power Requirements; System Serial #: DNS Entry: IP Address: Other:HOT SITE EQUIPMENTProvide detailsSPECIAL APPLICATIONSASSOCIATED DEVICES KEY CONTACTSHardware VendorProvide detailsSystem OwnersProvide detailsDatabase OwnerProvide detailsApplication OwnersProvide detailsSoftware VendorsProvide detailsOffsite StorageProvide detailsNetwork ServicesProvide details BACKUP STRATEGY for SYSTEM TWODailyProvide detailsMonthlyProvide detailsQuarterlyProvide details SYSTEM TWO DISASTER RECOVERY PROCEDURE Scenario 1 Total Loss of Switch Provide details Scenario 2 Total Loss of Network Provide details ADDENDUM CONTACTS Support Systems Support system Critical network assets Critical interfacesCritical files to restoreCritical network services to restoreOther services Appendix B Suggested Forms Damage Assessment Form Key Business Process AffectedDescription Of ProblemExtent Of Damage _____________ Management of DR Activities Form During the disaster recovery process all activities will be determined using a standard structure; Where practical, this plan will need to be updated on a regular basis throughout the disaster recovery period; All actions that occur during this phase will need to be recorded.