The food was amazing and smoke portions! My grandkids have so much fun ???? Wait to go here when this virus mess is over over. Pool and firepit areas are nice, but messy and left unclean. I can't say enough about Leilani at the front desk and Leia our server at Showfish restaurant. Great views, close to great restaurants, shopping, and pubs! I love the atmosphere are Gurney's my husband and I love to go there in the evening to have a bite of food and a drink over the weekend! I went to Gurney's Newport Resort & Marina for a wedding and it was truly astounding. Had to request a light brought to room, no info in room about pools/sauna, plenty of info on high priced spa. Service, was not as great. Best place to watch the sunset in Newport!!! The branzino was at best a taster; not a main course. We recommend this place to anyone looking for a high end family or romantic experience in Newport. Im horrified and disgusted. Beautiful area and scenery. We have stayed at the Gurney in past, however this visit, was the was the best we ever had. Would recommend to anyone visiting. Neither the massages nor the food was worth the price and the service was absolutely horrendous. Everything you need right in one place, great for the whole family. The rooms are VERY outdated and pretty much falling apart. Cute location & great views. They charge you $35 per day whether you use the valet service or not. We had two dishes the risotto paired with chicken and the whole fish Branzino. Instead they wanted to have me do the 50min spa treatment back to back, so it would take 2 hours. We stayed at Gurneys Newport, RI for five days in June 2020 and could not have had a more delightful experience. Definitely a popular local hangout where Gurney's has tried to bring their trendy locale to Newport, reviving the former depilated and tired Marriott property. Take notice and be more observant of your customers. The rooms were average. The room was dingy; smelled of cigarette smoke. We're at Gurney's for our first anniversary! This is quite alarming given whats going on. However the bathrooms are dingy, dirty and old. So there we were with two desserts, one ordered and charged for and one we didn't want that they gave us for free why not comp the desert we wanted and ordered?!? Very old hotel. Found a bed bug in the crease of the pillow I was resting on. On the other hand, the staff we have so far interacted with, is truly great; kind, professional and courteous. THANK GOD they had some clocks on the wall telling me what time it was in Palm Springs, Memphis, and some other random city so I could get my business done. But when every employee at every level tells you why you arent getting good service, it makes the vacation that everyone looks forward to just not as fun. Honestly if youre going to pay anything over $100 for this place youre getting completely ripped off. I was expecting the rooms to match ammentits in quality I was found to be disappointed. Our most recent stay, we left behind a draw full of cloths and $1500 in cash ????. It is an extremely well run establishment. I never wanted to leave. Some waitstaff is awesome. Later in the evening, we found the vending machine only provides snacks, not soft drinks. Staff wasnt overly friendly (you know the type- youre doing them the favor?) A little pricey, but nice ambiance. Being a business owner, I would think twice about the customer service you are providing to your guests. The best part staying Gurney's is the location and the grounds. The pool is great too. It is awful now. We will be back soon. Great little ice skating rink we really enjoyed ourselves! You're on your own island with beautiful views of the water. Very expensive for the venue. Nice bar right on the water. As for the pool, theres no organization. 6. Service was just ok. The bathroom came equipped with robes and slipper which I really liked wearing around the room. Mr. Smiley is a top-notch host. Can do attitudes. Didn't seem to care. Kohl at the front desk and Scott from the bar were both professional and friendly! Clearly, the resort did not care and from the booking to completing our stay it was an awful experience. What is even worse is that neither the wait staff nor the front desk staff when we checked out and we answered them honestly to their question how was everything? offered to do anything about it. While my family and I were excited to stay at Gurney's when we visited Newport for my brother's graduation from the nearby Naval OCS, we were unfortunately less than enamored with our experience. After getting to the room, I had forgotten we were at the famed Gurneys Resort and thought I had somehow ended up in a Ramada attached to the airport. However, it rained the two following days and it proved this place is definitely not worth the price if weather is subpar. The door was dented, the carpets were cheap, overall the room design was ugly - very different from whats advertised on the website. All though Pineapples bar closed extremely early. Nice environment, friendly staff. I called down to ask if we could upgrade to a room on a higher level. Great view. Hotel in general Right away was about 10-15 minutes later and with a hand held vacuum that died shortly into the attempt to clean the carpet. Beautiful location, great service and the marina staff is phenomenal!! Our out of town guest loved the experience and even talked about coming back for their own vacations in the future. I found a hand towel and another bath towel in the closet on the other side of the room. I called them three times. The staff was all really nice , Id give them a 5, but the actual accommodations are run down , dirty , and not well kept . Right on the water, great views of the Bay, bridge and marina. There was this wasted space in front of the balcony that was just odd. Breakfast is a must. Nice employees. The service over all is disappointing in all departments and the food can be improved. We and our guests encountered myriad plumbing and drainage problems in our rooms; my sons luggage, tuxedo and rehearsal dinner suit were sent to the wrong room following his arrival, causing us to be late to the rehearsal dinner; and, adding insult to injury, on New Years morning, we and our guests waited nearly two hours for our meals before being asked why we were still sitting there, as our food order had been cancelled. Free shuttle to and from downtown. To sum it up staff was good ,resort is about 10 years behind in maintenance,furniture is old and dated. The inside of the rooms are also very nice. It was absolutely disgusting. I had one of the best lunches here, everything was fresh and portion was perfect, I recommend the wedge salad with chicken!!! Every staff member was smiling and helpful, and you could tell they took great pride in their work. The server Ayla was extremely attentive, friendly,& prompt. Much better than before it changed hands. Anyhow, went to the hair/makeup. Until they get thicker doors/better insulation, I cannot recommend this hotel over a holiday inn. 10/10. Well likely be back. Hotel was clean and staff was very Friendly towards our bridal party. Pool and fitness center were clean and stocked. Overall if it rains there is NOTHING Gurneys has to offer. Nice remodel still in progress. When we got back there were flowers and chocolates with a bottle of Mot in the room. Only went for the igloo rental. 1. The food wasn't great and wasn't worth the price. Recently we visited for a romantic weekend for our anniversary. (Original) We would absolutely recommend them if you are planning on hosting your wedding here. It's a great location, which makes the room rates fine at $170 in the off season. This place is beautiful, the location. They were so amazing and made our trip so perfect! A little overpriced and somewhat isolated from downtown Newport. Free BMW rentals however are a nice perk. The discounted price is still overpriced. Worse customer service ever!!! Maybe next year??? WHAT??? Started off at Seawater Spa with a wonderful facial by Arlene. 1st time go there amazing we went for ice skating, beautiful view Apparently reservations are needed for your own hotel when about half the tables are open. Easy to walk to town and restaurants. Here for jazz fest8/2017 Broken toilet. Nice rooms as well. It needs a complete makeover - Paint covers only so much. Upon seating those two other families, she delivered our to go meal outside as though that were sufficient for her rude service. The staff were AMAZING!!!!!!!!! In addition, I made sure to call for housekeeping prior to us going out to dinner. Nice decor. Everyone makes a mistake once in a while but the better hotels make up for it so that by the time you leave you still feel like you got value from the stay. Theres definitely a snobbiness to this resort. David Smiley the manager is simply not courteous and rude. The elevators are tiny and scuffed up. Food was very fresh and mostly healthy selections. The rooms feel outdated and too minimal for what we expected with this resort. Few places in Newport can provide a similar level of exclusiviety and ambiance, without the masses encroauching on your every move - definitely a place where people go to be seen, or at least tell you they were there. If youths on the fence about an event here, just do it. Excellent evening, we will certainly return. Overall, I would recommend staying there but I think due to staffing issues our stay probably wasn't the norm. Everyone was very friendly and nice. Very little here that is suitable for a non seafood eater / less rich foods. Too many details to enumerate here. Has very good places to hang out. Jets turned off in Jacuzzi. Also outstanding spa staff lead by Deb. On Christmas Boat Parade Night. Lobby and restaurants are great. Watched for nearly an hour as a bird stuck in some sort of line strung across the roof below my window struggled. Tourist is still very limited. Most places service tea bags on the side. Great staff and great environment! We happen to run into people whom formally worked at Gerneys and they told us the locals came first for accommodations and not the hotel guests. I believe it's called goat Island. The smoked salmon toast was the best. Stayed for 3 nights for a wedding, I have stayed at many fine and hotels and this is NOT one of them. The wait to get food at the bar was about 2 hours, so that wasn't ideal either. When confronted with the idea of taking a name for a reservation so when a seat opens he says during this day and age we cant do a list and contact people. But at least it was wicked cheap. Friendly staff. We did manage to get a regular table outside and our server was incredible and the food was outstanding. But it is obvious the place is poorly managed as it clearly has no organization or direction. The part that blew my mind the most no vending or room service after 930pm,we looked at rooms not on the water that had vending ,munchies. Visiting Newport was the best weekend get away and the team at Gurneys made it so nice! We did not feel safe here at all. Staff is friendly, rooms are great. Scarpettis was delicious, w nice ambiance. The best of the best. "Gurneys Newport" has made beautiful improvements to the property and this year was by far the best stay we have had .Great Hotel with Exceptional Service and add in the Breathtaking views, makes this a perfect place to praise God for His great faithfulnessWe would come again if we had the opportunity God is so good!! Excellent location and a terrific staff makes Gurney's a good choice for a Newport vacation. Beautiful place to stay and the views are stunning. This one really is cute and the service is there too, especially on Christmas Day. That was very disappointing as we choose this hotel over others for the waterfront view. Our accommodations were perfect. I cant begin to go into all the details. To start, we are hotel snobs, so we are always looking at the small details of a stay, but unfortunately this place didnt meet the bare minimum requirements of even a two star motel. All in all we like it, and will be back. Although on the water, there is no beach. Even after I complained nobody cared. Definitely not worth the price. Everytime I visit Gurney's I have a wonderful experience. Its fine, views are spectacular and thats why you get away with legionella in all the AC and broken plumbing and old outdated designs and average service. Only disappointment was with room service. I have no previous experience with wraps, so I wasn\'t sure what to expect. Coffee served with no cream and my hot pot of tea came with the tea bags already steeping so it was practically black. Ps rooms and pool cold. Thirdly, there's also spa services available. We were looking forward to using the igloo for the evening. It is over priced over rated and only survives because the pool area is great. He sent the form and asked for a confirmation of the arrangements which he never received and when he called to confirm they received the form with the desired arrangements, the woman seemed bothered and nonchalantly confirmed after a long wait, she received the form. In my opinion- too costly for what you get, specially in off-season. Celebrating another great day the Lord has made, let us rejoice and be glad in it. From the bell hop to the room service attendant, everyone appears to have the same upbeat attitude. The kicker to all this, my mother in law surprised us with a welcome gift of cookies and champagne which wasnt received until the end of the night after her scathing email and complaints. The chowder was good with the Tabasco sauce. I would highly recommend this location for a wedding to any of my friends and family. ?good luck. Has swimming pool, hot tub, gym, outdoor seating. After ordering from Stephanie we were impressed with the attention we received for the next few hours even while she was faced with an onslaught of patrons. Also, service is sub-par for the price you are paying. Hawe love our cocktails. The food was good but the menu was smaller than expected, the rooms were very underwhelming, but I imagine the views and the amenities are why people stay here. She and the rest of the spa staff were extremely friendly and helpful. Don't bother staying here. The hotel should implement one party per elevator policies. Ar livre.Contato com a natureza. She regularly checked on us and we witnessed her attend to her job in a poised, friendly and professional manner throughout, what must have been, a very tiring afternoon. Staff is poorly trained, frazzled and we heard from almost every server, cleaning staff and desk clerk that they were understaffed. Very nice atmosphere, super family friendly. But what was mostly disappointing was the uncleaned deck, umbrella's and exterior of the building itself. Other than that the experience was good and the room was nice and front desk associates were really nice. I contacted Gurney's to host a private party of 20 and received impeccable service from Megan Kenney, their food and beverage manager. They need to do a major remodel, and the rooms do not match the price. Im very disappointed. Thank you to Dave and Chef Jackson for making this experience one we will never forget. I hope others experience a more pleasant stay, but both of our experiences were not great. Arlene did mention that Mon-Thurs the spa gives a 20% discount on all there services, so something to consider when booking. Alternatively, if you would like to reserve by phone, please call the spa directly.