Anderson Family Reef. I understand with a lot of hoops and jumps I could do this using the newly released RTSP protocol and send that through my router and set-up a URL to it. Links below. There are no lights on. When I switched from a ReefKeeper over to the Apex I had a lot of choices, but I went with what everyone in my local reef club was using. You really only need the Apex EL model for freshwater. I really need some help today. Reefer_Madness, I'll start this thread by saying I have never ever written a complaint or a letter to a company about a bad experience. Maybe something could be worked out specifically with Neptune on this front to offer direct access to owners of both a Wyze cam and a Neptune? I found it to be obtuse programming some seemingly simple things, but this has gotten better with Fusion. I ran up against a wall trying to get it to do what I wanted. http://neptunesystems.freshdesk.com/helpdesk/tickets/41589. Repairs can range from free to $150 (if the whole board needs to be replaced in extreme circumstances). Well looks like I can unfortunately revive this thread. Lack of good Customer Service would give me reason to second guess this thought. I said "I like Neptune stuff, but you really suck at customer service". I like to buy the best there is. I have also unplugged the aquabus from the main controller for 24 hours. And the new head will work with the old modules :yes. What a shame with the money you spend on their products Makes you question the future purchase. I can't even express how disappointed I am withyour customer service. Subsequent messages have gone unanswered. A few weeks after I installed it and programmed it, the status lights started acting strange and I couldn't connect to the unit. Haha. From this point on the Apex classic will be getting neutered to all hell in terms of Fusion features in order to force people to buy a whole new device which is not really a whole new device. I could have put that $30 towards a new AFS, instead now it's gone. Yeah, all 862 pages of it! I don't see any evidence that the old apex will suddenly stop working when the new one comes out. Saturday morning I wrote again in a panic asking for help and got a message saying I should go and purchase a 12v adaptor. No need for any more modules and I'm all up to date. Apparently they released a firmware update and a bunch of people ended up with bricked devices that had to be sent back and replaced with new ones. Only time will tell. We (meaning the reef community) spend thousands of dollars on saltwater tanks and the neptune apex. It would need to come in for further investigation. I help people all the time when they need help. Imagine lets say new Ecotech pumps come out and instead of forking out $125 for a new module and figuring out where to now mount it in your already crowded cabinet, you can pay $50 to unlock the WXM software update. My apex bricked the other day and became a giant paperweight. I had to follow up with them to discover they'd never received it and when I asked them to contact FedEx to arrange delivery they didn't and the package was sent back. This coming from a guy who just bought a used Apex and haven't hooked it up to the internet yet. Im sticking with "classic". People were all up in arms when they switched to the white stickers with orange text. It's a good budget system, but if I could go back in time, I'd go with the Apex for pure high-end functionality. Please Reference Ticket: http://neptunesystems.freshdesk.com/helpdesk/tickets/41618, ------------------------------------------------------------------------------------------------------------------------------------------------------. I setup the big Red Sea tank and lighting for the Apex booth with Quantum Reefs. I have a gold that I bought last week but haven't opened yet . I was honestly hoping their new announcement would be something more innovative. @Crabby I keep the A. nijsseni in groups or pairs depending on the tank, but the 3 on the misspelled label only means that it is tank no. Thank you for your inquiry. Anyone on WAMAS that has ever met me would agree that I am person that doesn't get mad and doesn't talk smack. https://www.neptunesystems.com/faq-for-customers-about-the-next-generation-apex/. Neptune never did write me back. Outlets and sensors are planned, but not quite there yet. They are also very territorial so eventually the third one would be restrictive to a small corner ? Unfortuantly, with some of the most expensive pieces of my equipment on my reef, I have recieved the same sort of response from the bigger name companies, for example, a huge German based company that specalizes in T5's out of North America, additionally a huge American company that is famous for their powerheads and sleek LED lighting. That is a lot of money to spend. Thanks so much for the infovery valuable. And the energy bar is the size of a battery backup! If FeedB 000 Then OFF Besides, doing that has a ton of risks opening a port into our home network or to your Apex Controller. Please be sure to fill out and include the attached RMA form along with your Proof Of Purchase with your return. I'm having problems with Neptune right now as well. Make sure you return it and get some money back. Yeah thats how it is observed now. There is no other way for me to get an Apex unit like except from them directly. During checkout, in your customer shipping notes, please state your RMA# to receive the applied $65 discount. Oh whoops. It didn't work for me. I use 2 different wyze cameras to view my aquarium when Im away. Controller screen - Solid blue and does not respond to buttons. I use digital aquatics. The new energy bar sold separately is $250. I look at it this way . Love Wyze cams and would be fantastic if there was a way to integrate them. But again, this is a lot of hoops and technical understanding the majority of users wont/dont want to undertake. I was planning on using an apex lite as a temperature and ph controller when I was going to setup a co2 system on my 55g planted tank. Digital Aquatics is still around. https://www.neptunesystems.com/products/expansion-modules/sky-led-reef-aquarium-light/. It's awesome. However, comments and feedback like yours, as well as your sending the unit back for troubleshooting and repair, hopefully will stimulate some process and support improvements. The light on the main box never comes on, but the screenis solid blue. I have switched the CAT5 cable with no change. Sign up for a new account in our community. Also I find it hilarious that you have them labelled as Nijsenni instead of Nijsseni because I can never get it right either, its the most infuriating name ever!!! I heard great things about the customer service and products. This topic is now archived and is closed to further replies. Whether it is their fault or my fault, they owe me customer support to correct the problem. I can't count the number of times I've been walking through something for the 10th time, and realized that I was doing a step wrong, and the entire issue was user error. 8) I love it. Isaac - I try not to support companies that treat me or anyonelike that. The new system looks like a cheap Chinese made POS. Looking at it from the other side, they probably get a lot of phone calls from people that do not follow instructions, or every step correctly. I understand the Apex Doesn't power up. However, it might be time to look into purchasing a back up Apex Base Unit. Pity it isn't for freshwater. No response. Right now Im logging into multiple systems to keep my tanks running perfectly! But with that feature, it could break what I need it for unless you make the URL accept the credentials as a query string (again, I know, that sounds stupid passing clear text creds in a query string). I am a reef keeping hobbyist and the Neptune apex controller supports live stream from their app via HLS. I do know what I am asking for does include risk as well, but Wyze being in control of it seems a heck of a lot more secure to me than me trying to do it some other way. So far they claim the EB832 is the reason they have to upgrade the base. Sorry that you've had a rough time with this. It's considerably cheaper to force obsolescence via software than hardware and this is exactly what they are doing. I haveswitched the aquabus plugs around with nochange. Still waiting to hear on those "plenty of alternatives". Set ON Neptune Systems is a VERY shady company. The clasic apex will continue working. Does everyone need it? It could just be growing pains. There is a huge desire to have this work with as few steps as possible. Its true it causes a headache for some users to have their Apex completely stop working but Neptune is replacing all of those units. Failure to do so will result in the delay of processing your RMA for at least one day.Note: This authorization code is only valid for 21 days. You could even control automatic dosing based on timing or parameters. Why send a messages if you are not going to respond? It's possible that's the key difference here. If FeedD 000 Then OFF If it was indeed an issue caused by the lightening and the unit was ruined,I figure it is probably something I would have to pay for. Clears the air a bit for sure. Hi, I am another Neptune Apex user who would definitely purchase a Waze camera if it could be integrated with Neptune Apex. I'm not interested in the new base unit. They sent back "cut and paste" responses to my questions and didn't even care about my situation. I use the Neptune Apex to manage all the equipment details in real time! They may be coming out with some pretty cool add ons but they need to seriously take a step back and invest some of their resourses into good people like Ecotech has and continues to do so. Here are some URLs about the subject and to a forum where others are trying to figure out how to implement video feed into their Neptune Apex. When I ran a heater, I also had it set to turn off or on based on a certain temperature range. This times 100. They do have a great product. This would allow me to monitor my aquarium parameters while also providing me with a live view of the aquarium as I tweak settings. Powered by Invision Community, Restart your computer in Windows safe mode with networking, In the Network address put something similar to your default gateway (router) IP address, For example, if you default gateway is 192.168.1.1 then make the network address 192.168.1.88, Apex and computer should make a handshake at this time, if not try to power cycle your base unit again. I laughed. I think so. @Mmiller2001asked about programming in another thread. Powered by Discourse, best viewed with JavaScript enabled, https://forum.neptunesystems.com/showthread.php?26391-Wyze-Cam-Integration&p=166534&viewfull=1#post166534. It's barely evolutionary but not at all revolutionary. My issue is with Neptune Apex's customer service. I did not get a callback yesterday and I am pretty disappointed about that, considering how much money I have spent on this Neptune system. If that does not power it up than the Apex Base Unit is experiencing some issues. I wouldn't get too excited, at some point the Classic will eventually become obsolete hardware and software wise. Neptune is offering a $100 credit to their store but I would want cash. I will look into other alternatives. With all the integrations with major home automation systems that Wyze is doing and/or contemplating, I doubt youre going to see this happen soon, if ever. Typically new base units retail for $274.95, I am authorized to sell these at $209.95 in these circumstances.Please let me know if you are interested in expedited shipping quotes. Maybe count me in for the next next generation one unless another company comes out with something like that sooner, but I personally think this is a pipe-dream as I bet we will see even more aquarium controllers in the future in this day or Kickstarter campaigns, everyone wants a piece of the pie and their own ecosystems to monopolize on. Is there a reason you cant set up a Wyze Cam facing the tank and view it through the Wyze app? We will hold items post repair for (90) Days. I hope this was just an isolated incident. I have never even received a phone call response. Call me back or write me back after reading my messages requesting help. At Furnel, Inc. we understand that your projects deserve significant time and dedication to meet our highest standard of quality and commitment. Theycashed my checkand left town.. My interactions with Neptune date back many years ago, back when they were smaller. There is an Apex forum with lots of different examples. Ive sold them as trios and double pairs and single pairs, but only ever kept and bred in single pairs. No reason to do any more updates either. This sums it all up. We do not incur costs associated with Tax GST (general sales tax) and PST (province sales tax) if shipping outside of the US. It's a really cool idea though that I would totally get into if I had the time. Please Reference Ticket: http://neptunesystems.freshdesk.com/helpdesk/tickets/41589, --------------------------------------------------------------------------------------------------------------------------------------------------Ben 5 days ago, I am unable to connect to the unit or turn it off. I had a surplus of females, so I was offering trios as an option to people who had large enough tanks where they could provide the right sort of environment where a trio would be okay (densely planted, lots of caves & line of sight blocks, etc). Whats the real-life benefit of monitoring amps of EACH outlet? How would I do that if the Apex will not come on? Also ran across this post written by an expert about all things Apex: its a good read and has a great suggestion for Wyze: https://forum.neptunesystems.com/showthread.php?26391-Wyze-Cam-Integration&p=166534&viewfull=1#post166534. Basically a recall for faulty hardware. Try just connecting the Apex base unit to just the Energy Bar 8. It did not power up with plug you suggested. I responded to each of their messages within 5 minutes. Maybe there could be a secondary setting that allows you to password protect the stream too. ---------------------------------------------------------------------------------------------------------------------------. Lucky for me I had setup my Fallbacks all correctly so I didn't have a disaster. https://www.reef2reef.com/threads/reef-pi-an-opensource-reef-tank-controller-based-on-raspberry-pi.289256/ Is it standard? I can't really wait the time required to send it to you, check the unit, and send it back. Thanks for the link! I told them I would see them at MACNA. Does that label of 3 fish mean youve succeeded in keeping them in a 2f1m trio @Daniel? Actually you can tell if equipment is degrading by monitoring power usage. No response. If I bought a $100 controller, I would expect a "cut and paste" response, but I didn't. I never setup the co2 system despite having already secured all of the components to build a dual stage regulator, so they are just in a box at the moment, along with the apex, which will hopefully get used when I get around to setting up my nano reef tanks. At Furnel, Inc. our goal is to find new ways to support our customers with innovative design concepts thus reducing costs and increasing product quality and reliability. This is a pretty cut and dry story so I will make it short. http://neptunesystems.freshdesk.com/helpdesk/tickets/41618, A copy of your purchase invoice from your Reseller, Filled out RMA Sheet (Attached to this Email), Serial# on the label under the Apex Base Unit. Really doesn't matter. However, it might be time to look into purchasing a back up Apex Base Unit. vvvvvNotes typed up from a 5 minute conversation with the operator vvvvv. I had already checked that, but I did it again in the order Victor requested and responded to him 5 minutes later saying that the test did not work. This all began on Friday morning, when I called them. Anytime someoneneeds help they know they can call me and I will come through for them and I will never complain. I've always found their customer support to be very helpful, but I understand there can be different experiences accross the board. This will turn off the outlet if I engage any of the feeding modes, or after two minutesif the Apex detects that power is off from a power brick independent of my UPS. The current ways of making this happen are very involved and very unstable. A few ways it could have been handled correctly: Below is the support messages that went back and forth. ----------------------------------------------------------------------------------------------------------------------------------------------------------. Ill admit I dont understand the undertaking it would be for Wyze to implement this and make it happen, but I imagine something in the application will allow me to toggle a switch to activate HLS streaming and then allow me to customize an HTTP(s) URL that I can use or share with others so they can see a live view of what my Wyze cam sees. Look at those who still run the aqua controllers , they function, but there won't be any new versions of anything for them. What is the next step? Also seems a bit pricey for the led configuration. https://www.reef2reef.com/threads/reef-pi-an-opensource-reef-tank-controller-based-on-raspberry-pi.289256/. But judging by Neptune's lifecycle timeline for the previous generations, it may be years before that become reality. Again, I am very dissatisfied with how things were handled in my situation. I felt obligated to share my experience with my fellow reefers. By I also have alerts set for power outages and my leak-detection kit. The EB832 offers nothing that is particularly new or "wow" factor. When I returned I saw that I had issues. Fishbit looks super cool, but is, as of yet, unobtainable. The reason we would like it in Apex Fusion is because that is the dashboard where we can control many aspects of our tank. The main issue it sounds like is the Apex base Unit is not powering on. Reached out to Neptune and just like Ben got the same bs cut and paste responses when I clearly had stated what had been done and what was not responding. I look at it this way . If I can't afford it, then I save until I can. I tried unplugging but still nothing. We offer full engineering support and work with the best and most updated software programs for design SolidWorks and Mastercam. I told him my username on Neptune.Reefer Madness. Update the web pages after the firmware update. Let's see if your Apex Base Unit is working. Now the more interesting options includeprogramming an outlet for a CO2 solenoid based on pH, or controlling water changes and automatic top-offs with water level monitors. Holy shit! Currently the RTSP format is not accepted in fusion, I am glad I found this forum I just about bought this on Amazon for my Neptune. Thanks for taking the time to read and consider upvoting. I was planning to buy a new Apex, but then read on another forum that people are experiencing serious issues with it. And we have tens of thousands of customers. My Apex Base Unit stopped working. I figured it was just my home wifi and blew it off. It can do a lot, but if it doesn't already support the function you can't force it to do it. Where the hell is the frozen fish food automatic feeder already. I bought an Apex Gold system from Quantum Reefs. here is the r2r threadfor reefpi. HLS is also a supported protocol by all major browsers. Bit confused why would you sell them as trio as Nijisseni are not harem breeders ? Yes, I understand thats not quite as convenient as having it within the Neptune app. Reef Keeping, Anything IT related, Golf, Mercedes Diesels, All about family. You do lose 6 IO ports though, I don't know if you've planned on that already. And thanks to "Reefer_Madness" for posting this. (The one I got from Quantum Reefs was off of their frag tank. That would be amazing!! Any other alternatives? I'm sorry to hear that. If I had to pay, so be it. I support the controller as it is the nicest one made but lots of scum running that company. I wrote a really mean letter and sent my correspondence to corporate back when I wrote this thread. A lot of the heavy lifting has already been done on this. I want to see the tank in addition to having control over it from far away. Apex Forum about hopeful Wyze integration. He said "oh $#*t". Everything in my tank will be dead by then. I would attempt to reflash the firmware to the unit in boot loader mode. I'll stick with my gold system. Monday I got a response from Victor it is listed below. After much deliberation, I finally was looking into buying some APEX products and this is taking me back to where I was. On 10/9/2020 at 1:14 PM, quirkylemon103 said: Watch our video on the rules of this forum. The mainbox status light is offEB8 status light is yellowThe PM2 light is yellowController screen is solid blueI have checked the internet connection it is good. That could be a better implementation that is way more secure and logical? If we are unable to contact you or your items are on hold due to unpaid repair costs Neptune Systems may recycle your items after the (90) day period has expired. Please let me know how it goes. Plus, if the reef community got word of this implementation, youd probably have an influx of camera purchases as this is a very desired want from that community. I have support ticket #41589 and I really need some help. Depending on how I had the outlets configured, some things continued to run and others didnt.