Select return item and proceed as requested. Does Shein lose packages? Heres What to Do, 2. If you did decide to purchase customer protection upon checkout while ordering through Shein, make sure this time has not expired otherwise, you will not be able to get any benefits from losing your package and getting a refund. To learn more about JAMS, you may read Your Quick Guide to JAMS ADR Platform: Mediation, Arbitration, and Dispute Resolution Services, Although Shein features the European Commissions Online Dispute Resolution Platform, it asserts that they will not participate in it whatsoever, We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.. If your Shein order hasnt been delivered, it can be annoying, but luckily, there are ways to go about this problem. All Brand Names, Logos and Trademarks displayed on our website are for representational purposes only. Then, we will click on the order and question and finally on Tracking information. on AliExpress - the impossible is possible, Megabonus loyalty To make a The first is to call them at their number, 844-802-2500. If you pay for it, the platform commits to sending you back your purchase, in case the goods are damaged or lost during shipping. You dont have to worry much in any case your order is missing or delayed. is cash back when making purchases on AliExpress - short and sweet, The If you choose a refund, they will direct you to apply for a refund on the website. Shein will then provide a specific tracking number with a link to the courier that will look up the shipment progress. This way, your decision to buy it is worth it and allows you to get a refund or new order. We use cookies on our website to give you the most relevant experience. Shein customer service: telephone, contact and support email. Shein Order Not Delivered: What To Do Next? It is still making its way to you, it is just taking a lot longer than expected. Your Package Has Been Placed Somewhere Youre Not Sure Of, 5. First, check your Shein account to see if the package has been delivered. So buying from the comfort of your home is very convenient, but can you imagine being able to buy now and pay later? If the parcel is held at the customs of the country of the sender, then the problem will be solved by the store. Even so, if you have not paid the shipping guarantee, your money is protected: you will still be able to request a refund if your order does not arrive or does not match the description. If this is not done, the package will be held for a period of time and eventually returned to the seller. Shein always informs its customers when shipping takes more time than expected. 3. subscription open a letter and press Confirm subscription. That's why, today, we will explain what to do if the deadline for receiving your Shein order has passed and your order still hasn't arrived. It could just be well placed, so it is not super visible. If you are not convinced, you can send a message with your problem to Shein's customer service center. You can easily check the address your Shein package was sent to on the Shein website. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[336,280],'odrguide_com-large-mobile-banner-1','ezslot_0',116,'0','0'])};if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-odrguide_com-large-mobile-banner-1-0')}; You will receive return instructions from the customer service. If you believe this happened to you, you will have to contact Shein and your courier to notify them. Once you call them, you will have to go through a series of automated messages and then you will be able to talk directly to a live customer service representative. Once you have done a full sweep, you may be able to find your Shein order and clear up your problem of not receiving it. To contact your courier, you must reach out to your national postal service. Bottom line is, with Shein, you really dont have much choice when it comes to undelivered, unreceived, or missed orders. If you were never told that your package was lost, then do not fear. When more than a week has passed since the estimated delivery date, it's time to contact a Shein agent to request a refund. Email We will notify you when add your topic. This process usually takes 30 days or less. First, you should know that shopping at Shein is a guarantee of tranquility: one of the great advantages of this store is that it solves with great efficiency all the inconveniences that may arise during the purchase. Check the status of your order, in case it is missing then follow the next step. Still waiting for my order I have not received it yet, Havent received orders that are saying have been delivered, I did not receive my package i want a refund, I did not receive my order is more than three months now, We write about complicated things in Head to MultiOrder shipping and click create new. Then go to My Orders and select the View Details option. Read our. discounts on AliExpress - get great deals, What The best solutions for smart shopping united in Megabonus projects! 3. How do I find out if My Shein Package Is Lost? However, if this forty five day period has expired, your customer protection has also expired. The products are first packed and shipped to your local warehouse, and then delivered to you via a freight truck. The buyer should file a claim online or through the nearest shein office to get the refund. Youll first need to understand why your order hasnt been delivered and what to do about it, What to Do Check If You Accidentally Delivered to Your Old Address. Send any question to the bot, then 2 more options will appear in the chat window: Live Chat and Ticket. We will walk you through the step you need to follow in each case. 1. This usually happens at the time of heavy load (Christmas Eve) or when global shipping/transportation problems occur (strikes, pandemics, hurricanes, etc.). When it comes to contacting Shein, there are a couple of different ways to do so. Unless your package actually got lost in the mail and you were notified of this, your Shein order is still on the way and will eventually be delivered to you. We all know how irritating it is to wait for a parcel with a new product and never see it after all. To track your order, log in to your Shein account and click on My Account. What to Do Check Your Customer Protection Time and Wait. You can also go through their customer service website if you do not want to call them. 2. It may be the case that the package has reached the country of origin but has been detained at any of the arrival points, either at a specific Post Office or at customs (from the Correos package locator itself we can find out the detailed information of the package). If you do not want to call them, you can also go through their customer service website. Therefore, to receive a refund on a missing or unreceived order, you will need to contact Sheins customer service to direct you to the process of a reshipment or refund then proceed as detailed above. We use cookies for the correct operation of the service. If you think your neighbor may have your package, one easy way to get it back is to simply just ask your neighbor. Keep in contact with the customer service to properly navigate through the whole process. Each country has their own customer service website, so to find yours, simply just search for Shein Customer Service and you will be able to find the link to your countrys Shein customer service site. Brady Klinger-Meyers is an experienced tech writer and marketer who currently writes for Techzillo as well as other popular sites like MakeUseOf. If you dont see the Shein package, or the status of your order, contact our support team via email. You will be redirected to a chat with a bot. The best tool to know if your password has been stolen in 2021, This way you will know what it does or if the Lsass.exe process is a virus. Top 10 Accessories for Mobile Phones from AliExpre Sign up to get up to 40% cash back on purchases in your favorite stores. If the package is held in your country, you will have to settle the problem. Contact your local post office/the office or the shipping company and ask them about the route of the parcel. If your order says that the shipment status is Shipped, this means you can track your order. ODR has been gaining traction over the past decade as people are becoming more accustomed to the use of digital means. What to Do Check Shein to See If Theres A Shipping Delay. Once you call them, you will have to go through a series of automated messages and then you will be able to talk directly to a live customer service representative. Shein orders may take a while to deliver but very rarely will take over forty five days, so you should be trying to get your refund or new order far before your customer protection expires. Check these guides on how to open and win disputes on e-commerce giants and platforms including AliExpress, Alibaba, Shein, Airbnb, Paypal, Freelancer.com, Amazon, and eBay. Your email address will not be published. Tu direccin de correo electrnico no ser publicada. Does AliExpress have a customer service phone number? Mistakes are made by everyone and happen all the time. In this case, you may consider talking to a lawyer for further action. Heres how to do it: Go to the resolution center and select the dispute you wish to escalate. De lo contrario, pulsa en Cancelar para seguir navegando por el blog. Techzillo Ltd is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Check out the VIPEK Rack (Amazon Link). If you have ordered your potentially lost package within the past forty-five days, you are in luck and can still cash in on your refund or new order with Shein. Explain the situation to the agent and provide them with the delivery details and the tracking number. This should give you an indication of the status of your order. Maybe you forgot to update your delivery address, so your Shein package was truly delivered, but you did not receive it because it was sent to an old address of yours. It is also common for the tracking to take longer to be updated once the order is within our own country. Try the online chat option first. Here we share the latest news, advice and life program, Sale When your Shein package is officially lost in the mail, if you bought insurance on your order upon checkout, Shein will either give you a full refund or you can simply just have them send you a new delivery of your old order and hope this one does not get lost in the mail. You can visit here if I Cant Find My Return Label on Shein, Shein wont refund my money missing packages, Sorry for the inconveniece you can call our support team, my order is incomplete but showing as fully delivered, hello tracy im sorry for the inconvenience you can call our supprt team, Your email address will not be published. What to do if my Zara order does not arrive or has been lost [2021]. Be notified that shipping costs will not be refunded, and you will either pay for the return label or ship at your own expense (the return label costs $7.99 for US buyers, 1.99-4.5 for EU buyers, and 65 for Indians). for a blog, we will explore and possibly soon publish new articles on your Buy Now, Pay Cryptocurrency Exchanges: Custody, Ownership, and Insurance. When disputes related to Shein services or terms, US citizens are invited to follow these steps: Shein will pay any addition stated by JAMS as well as the arbitration expenses. If Shein is trying to claim that your package was delivered, you can easily get some proof that it actually has not been delivered by taking a picture of the parcel tracking system. Shein has a forty five day policy with their customer protection. There are problems with the papers or the fees/weight of the parcel. Sometimes, even your mail deliverer might accidentally slip up and deliver something to the wrong house. link to Buy Now, Pay Later: Definition, Dispute Resolution, and More, link to Cryptocurrency Exchanges: Custody, Ownership, and Insurance, Shein Policy on Online Dispute Resolution. There may also be a shipping delay which is why you are not getting your Shein package on time. Judicial Arbitration and Mediation Services (JAMS), Your Quick Guide to JAMS ADR Platform: Mediation, Arbitration, and Dispute Resolution Services, European Commissions Online Dispute Resolution Platform. Your purchases will be beneficial and cash back crediting will be steady. You will also be refunded the points used. If they ask you to apply for a refund, you should: if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'odrguide_com-leader-4','ezslot_7',112,'0','0'])};if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-odrguide_com-leader-4-0')}; Select the order in question on your My Orders page. However, sometimes they might accidentally take it into their home since it was delivered to their house. Well, you dont need to imagine because its a reality now. 6. If you have a Shein package that has been lost, you can contact the customer service team by going to the website and filling up a form. Inform the service that you will return the order with PayPals shipping label. Bonus The cost of the shipping label varies depending on the return address. If it has, then contact the carrier and ask them to re-deliver it. First and foremost, dont panic. Therefore, all claims against Shein must be taken to the courts of the UK, Singapore, and India respectively. When paying for an order, Shein offers a shipping guarantee at an additional cost. So is. Users and consumers in the United States are the only exceptions when it comes to online dispute resolution with Shein. You have entered an incorrect email address! Copyright 2022 Techzillo Ltd. All rights reserved. If your order is taking quite a while to arrive, but it's not yet time to claim, depending on the message that appears in the tracking, you can contact the shipping company first and, if they do not give you a solution, wait until you can contact Shein. 2. 3. is the AliExpress cash back plugin and what are its advantages, Cash Theres Been an Error Somewhere in the Process, 1. Shein adopts a slightly different policy compared to other Chinese e-commerce websites when it comes to online dispute resolution. If we access the order details, you will be able to see the status of the refund. The good news is you wont be charged for the printing or the tracking. What to Do Look Around the Deliver Location. To contact your courier, you will need to reach out to your national postal service. You can easily access this tracking information through your Shein account. Shein DOES NOT LOSE packages but shipping companies do, so unfortunately anyone dealing with online orders can face the situation when your package is missing. And is that unlike other stores, the Asian import chain is present in most countries. What do I do if my Shein package says delivered but I never got it? They will check your order history, and get back to you within 24 hours. You can return the product through PayPal and get a refund too. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'odrguide_com-large-mobile-banner-2','ezslot_1',110,'0','0'])};if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-odrguide_com-large-mobile-banner-2-0')}; Choose whether you want a reshipment or a refund. If that address is not your current address, it was delivered to the address listed. 1. Is it possible to change my feedback on AliExpress? In both scenarios, a refund is a viable option if you dont want to wait longer for a reshipment or for your order to finally show up. This is the delivery method and provider that Shein uses to deliver any orders as they are based in China and send out millions of international orders. If you purchased a Shein product using PayPal, but it didnt arrive at all, you can open a dispute on PayPal and communicate with the seller amicably. In some cases, if they find that your order is still on schedule, they can ask you to wait a few more days. Save my name, email, and website in this browser for the next time I comment. If it has not shipped yet, this page will tell you if it is due to a shipping delay or for some other random reason. If you were sadly told that your Shein package was in fact lost in the mail, then you will receive notice from either Shein or your national postal service who will be delivering your Shein package. Is it safe to buy a motorcycle helmet on AliExpress? At the moment that a message informing you that it has left the country of origin, it will take a few days for a new one to appear informing you that it has arrived in the country of destination. Select the order in question and check its shipping and delivery details. You can contact customer services and the executives are present online to resolve your issues. Reaching out to your courier should also be done if your Shein package is late and you want to figure out when you can finally get it. When it comes to contacting Shein, there are a couple of different ways to do so. If you cannot track the order whatsoever, contact the customer service as soon as possible and let them know you want to cancel the order and apply for a refund. If the order is shipped, you will be able to track it and view its status. You have more information about Shein and its customs management at this link. This means you will not use Sheins $7.99 return label. They need to spend time at the warehouse, packing and unpacking your products, and then delivering them to your doorstep. As with SHEIN, you will not experience any inconvenience, it always provides the best services. Then contact the customs/postal office if necessary. Check your Customer protection time and wait for 1-2 more weeks. AliExpress has been cancelled! What would you like to read about? Then, once you are logged in, you can notify Shein that your package was stolen. Similar to citizens of the EU, users and consumers from UK, Asia, and India cannot start any dispute against Shein through any consumer arbitration institution. You should also check the status of the package on Sheins website and follow the steps given there. Did you recently move? It is important to keep in mind that sometimes orders move faster through China than within our country. It sometimes means that there are software problems and the parcels status is not updated online while the package was sent or delivered to the destination point. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'odrguide_com-leader-1','ezslot_3',109,'0','0'])};if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-odrguide_com-leader-1-0')};If you received an email stating that your order has been delivered to you, but you did not receive anything, you need to: Get in touch with the customer service as soon as possible. First of all, check the shipping status of your parcel. Now the web will show us a complete visual map with the shipping history of the order in question. Sometimes the order doesnt arrive at the given time or schedule, hence there are options to track your order but because of a few reasons it gets delayed and may not reach your given location. The customer service is there to help and you can easily get a refund and can return as per the Shein Return Policy. Other than returning defective products that take place directly on their website, they significantly rely on their customer service when it comes to refund, delivery, or payment issues. In this case, we will have to resort to Sheins customer service, which we can access by clicking on the corresponding icon in the upper navigation bar. Once you are there, you will have to log in to your account. This is why you have to contact customer service first and explain the situation to them. PayPal will contact you via email for any updates. Each country has its own customer service website, so to find yours, simply just search for Shein Customer Service and you will be able to find the link to your countrys Shein customer service site. Buy Now, Pay Later: Definition, Dispute Resolution, and More. To update your address, go to My Orders again and edit your address which is saved on this page. Save my name, email, and website in this browser for the next time I comment. Once you are there, you will have to log in to your account. If the carrier is unable to solve the problem, you will have to contact Shein. Add any relevant information concerning your situation and submit it.