In the rare case of receiving damaged or incorrect goods, please notify us within 1 week of the delivery date, and we will be happy to arrange an exchange. Price. Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock. Get it NOW! Today it has been 37 days and they want to subsitute my order. Took them 2 weeks to try and fill my second order and they did not even ship all the product. Today is 1/28/2021. I'll W A I T till next Monday and if I receive no reply I'll file my complaint. I have yet to experience any issues purchasing from Cask Cartel. For these reasons, I dont recommend doing business with Cask Cartel. I asked for the order to be cancelled and my money refunded. We carry whiskey, rum, moonshine, vodka, and more. My fiance emailed them many times over the course of weeks to get them to give at least a partial refund of the difference between the regular and the special tin, which they refused.I finally got a partial refund by calling them and screaming at them multiple times and threatening to have my bank reverse the charges. UNACCEPTABLE!! Thank you. Also looks like they fake reviews in reviews.io to make their google standing look better. We're Glad you're here! Information provided by various external sources. Customer Service. When I reached out and asked for updates they continually just sent me over return policy. I have retained dozens of their spam email messages since that time. Torres 30 Jaime I. THERE ARE HUNDREDS OF EXAMPLES BUT LOCH LOMOND SINGLE GRAIN PEATED IS A GOOD INDICATOR OF THEIR PRICING POLICY. Help future customers by talking about customer service, price, delivery, returns & refunds. 'd ordered a bottle of Pyrat rum on 1/2/2021. << /Type /Page /Parent 3 0 R /Resources 6 0 R /Contents 4 0 R /MediaBox [0 0 612 792] Very disappointed with this company. #quality(1/5) This amounts to $21.99 or $23.99 for four bottles. ukGqP?"Xmx58@_A3w Contacted customer service three different times and they were zero help. I stumbled upon Hibiki a few years ago. I preordered tequila in March and it still has not shipped. 5 0 obj The score is based on the consumer reviews on the Smart.Reviews, and reviews on other popular reviews websites. For the best experience on our site, be sure to turn on Javascript in your browser. We offered to send back the wrong product, because we wanted what we ordered. I will never order from this poor excuse for a company again. The customer service people were yelling & laughing in the background so I could barely hear the person I was speaking to. but, it seems that everything is in working order now. It was false advertising, they stated product flavors may differ with their moonshine which we understood, however they didn't send us moonshine, they sent us sipping cream. On 12/22/2020 I again reached to cancel because it's clear my order will not arrive in time for Christmas since it still has not shipped. Willett Pot Still Reserve Straight Bourbon Whiskey, Buffalo Trace Kentucky Straight Bourbon Whiskey, Lagavulin 11 Year Old Nick Offerman Guinness Cask Finish, Angel's Envy Kentucky Straight Bourbon Whiskey, Colonel E.H. Taylor Jr. Small Batch Bourbon Whiskey. I then read reviews and was horrified. Order still has not shipped almost 2 weeks later. #(`po?$Y3~k@!'h7C7GDHWnrnBHyTT:cGg< Do not order from Cask Cartel. Ask for Christine!!! from CaskCartel.com At Cask Cartel, we provide a selection of premium spirits online. DO NOT ORDER FROM CASK CARTEL. For all chargeback inquiries that result in a violation of our terms and conditions or policies a $30.00 investigation fee will be imposed to the cardholder as part of the investigation response. /TT6 13 0 R /TT8 17 0 R >> /XObject << /Im2 18 0 R /Im1 15 0 R >> >> We need your email address to verify that your review is genuine. The transaction went terribly and the merchant had ample opportunity to rectify the problem and did not. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The company still has not shipped my order and are refusing to cancel and refund my order. Will never use them again. My second and last order with them has been a horrible experience. Leave this blank if you'd like to publish your review anonymously. I should have researched this company before placing an order for a special birthday gift. Our vendors rely on various third-party courier services, you can track order in your Caskers profile. My first order with them was great. in their favor, they tried to get more money out of me. Do not answer phone calls or reply to emails. Not to mention I paid almost DOUBLE what the tequila sells for in store. I emailed back that I want a refund and never received a response back. This is not legit they are an order house only ! As a matter of policy, BBB does not endorse any product, service or business. Ordered from cask cartel even paid for there insurance when my order was never received u find out all the hoops u have to jump thur to receive a refund there customer service sucks to anyone thinking of buying from this company dont u will be sorry once they get your money the customer service stops if i could of give them zero for a score i would of beware of this company and there insurance they offer dont make the same mistake i did by dealing with them. The score is based on the time the business domain has been active, the existence of the valid SSL certificate, associated payment options, and/or mobile app. TERRIBLE COMPANY. Thank you for the opportunity to provide you this service! You can see multiple other threads of people saying how awful they are. Delivered well after it was promised. THIS ITEM IS AVAILABLE IN UK/EUROPE FOR $40 BUT IS $199.99 ON THEIR SITE. I'd ordered a bottle of Pyrat rum on 1/2/2021. This means that the return shipping might differ slightly from the outbound shipping (standard shipping rates apply). If something goes wrong due to courier-related issues, our customer care is quick to assist, and we always resolve things in your favoreither by resending or fully refunding, depending on the circumstances. TVv.LYG>S tw&L(H)M5I=2973fph,pOZ&dyIl. This company is horrible. AWFUL company and awful service. I paid an additional fee for the Route service. Wish I could give them zero stars. Processing time is normally within 1-4 business days not including weekends or holidays. I am very happy and satisfied with my experience. For example, if you order 4 bottles, you will pay $12.99 or $14.99 shipping for the first bottle, $3 for the second bottle, $3 for the third bottle, and $3 for the fourth bottle. Access SmartReviews free tools for businesses and start getting closer to your customers today! 2. If in the unusual event you do experience a problem with your order please contact us for replacement within 3-days of receipt of delivery. Ordered a gift on 1-2-22 and 200.00 came out of my account in 1-3-22 for a birthday on 2-2-22! We check all genuine customer reviews and show the number of approved and rejected reviews. When I got my credit card company involved they sure were able to respond to them. If the delivery address you provide is incorrect, if you refuse any shipments, or if delivery is not successful after the final delivery attempt, your order will be refunded minus the costs of return shipping (see Return Costs). Company refuses to cancel & refund my $433 Christmas order placed 12/4/20 that still has not shipped. Dishonest company that doesn't actually have any suppliers. You have to be an authorized business owner in order to use this feature. The main metric, showing how trustworthy is the business. However Chase still paid this scam artist. Today, January 29, 2021, I got the remainder of my order. Oh they can take up to 30 days to locate your purchase while your credit card company charges you interest. All fake or false reviews are excluded from the Reviews Score. THEY MADE NO OFFER TO HELP RESOLVE! JavaScript seems to be disabled in your browser. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It took a while to arrive but it was worth the time !!! We would not be home for the next attempt, so I was forced to pay an additional $12 to reschedule a time when we would be home. | Buy/Order 24/7 | Gifts for Yourself and Ever 2022 Trustpilot, Inc. All rights reserved. We use dedicated people and clever technology to safeguard our platform. 1 star is to much!!!! I could have purchased my bottle for half the price. I was so happy. #customer service(1/5), @ 2022 Smart Score, Inc - All rights reserved. We recommend if this occurs to visit the producer or brands website for the most current up to date packing and labeling. If a replacement item(s) is not available, you will be issued a refund once the item(s) in question are returned in the condition they were received. Unfortunately, I failed to check other online sellers. Well let you know when we come to your state. We have in-house retired investigators that work vigorously in all efforts to prosecute offenders. All SALES ARE FINAL. Actual products may vary in, for example, edition or batch. From their website (second to last paragraph is the most interesting): The Cask Cartel Premium Spirits Marketplace is committed to using a preferred network of local licensed retailers to fulfill your order handing off to a third-party shipping/fulfillment company for processing. Never ever go through caskcartel. I received 2 FedEx shipping numbers, but I wasn't holding my breath. *PREORDERS* Due to the item being a preorder we cannot guarantee the exact time or date the product will arrive to be dispatched out to you. I asked to speak to manager & was told no one was available & I would get a call back. Credit Card disputes and bank fraud are taken very seriously at Cask Cartel and will be prosecuted/investigated to the fullest extent of the law enforcement. Complete bait and switch style company. To add insult to injury, they added a mandatory fee at order checkout that supposedly guaranteed simple, stressless, white glove customer service in the event of an issue with my order. If your tracking details suggest that your order has been delivered but you have not received the goods, please notify us within 1 week of the stated delivery date at the latest. On January 28, 2021, I got the first part of my order. #refund(1/5) Our vendors usually require 1-5 business days to prepare your shipment. Really happy with the purchase!!! The one that was delivered was in the regular carboard box, and even that was damaged. In addition, delivery to PO Boxes and APO/FPO/DPO (AE/AP/AA) addresses, as well as forwarding services and courier depots, is not possible. My fiance ordered me a special gift tin of Ardbeg 10, which is more expensive than the regular, and she even emailed them to ensure they actually had that one with the gift tin, to which they replied that they did. I am now replying to each one with strongly worded "feedback". Instances where customers are liable to pay return shipping costs are outlined on this page. In the meantime, enjoy browsing our some very Spirited content! I asked when it would ship they said in 10 to 14 business days then an additional 7 business days to reach me. You will regret it. Buy and send liquor to loved ones! As scammers do not order from here !!!! PURE PRICE GOUGING. You can cancel an order for a full refund within three days of purchase, provided it hasn't shipped. UPS attempted to make the delivery, but we werent home. They told me that there was an issue with the order and it never shipped. All reviews are published without moderation. Cask cartel was the only place I was able to find the Tequila I wanted, De Leon Tequila . I confirmed my account had not been deleted, but found no way to do so myself. I am writing letters to BBB and to the State Attorney General for fraudulent business practices. All orders placed thru the Cask Cartel Marketplace are bound by this policy and will be provided as defense to any chargeback or inquiry. j@4"^KX1n0xWiim^_Z If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Please note that we may share your email with the company to verify your order. CASK CARTEL SUCKS! "Route Package Protection - $. Total - $76.46. Shipping is $12.99* for the first bottle you order and $3 for each additional bottle. Unfortunately, were not open yet in your state. THEY DO NOT CARE ABOUT CUSTOMERS, even when they admit fault or customer service in general are RUDE and unprofessional with their tone even by email. A very trashy company! Since they never responded, I left scathing feedback. Thank you so much for this provided feedback and please accept our sincerest apologies that your second purchase with the Cask Cartel Marketplace has not been delivered in the anticipated time frame. Your browser does not support embedded videos. AND THAT'S BEFORE YOU GET TO THE CUSTOMER SERVICE REVIEWS. Again, I left negative feedback. 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