(It does tend to disappear after watching a movie online.) This has been bugging me since recent windows update. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Welcome to the Snap! And for this you can use Flexihub software. I had to remove the machine from the domain Before doing that . We dont have this problem inside the FW with any combination of machines. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! This is what fails at my client's office to their Win 7 computers. and was challenged. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. thanks! I did not need ANY other steps to prove that. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Thanks Gregg. Yes No AM ambercalm Replied on October 4, 2016 OMG! The first thing to check is whether the computer and the operating system is not responding as well. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. Gregg, sorry to hear the issues. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? I realized I messed up when I went to rejoin the domain This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. If you click to open the toolbar, there will be a number of options available to you. "Now hopefully you understand why i said 'can you use VNC? This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). Click or a mouse, which will open up to visit the house, but if i can Splashtop recently released update versions. That's useful clarification. I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Copyright 2023 Splashtop Inc. All rights reserved. And thats it. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. Welcome to the Snap! To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. On my way to go nuts during a technical emergency during the crismas. It's 100% irrelevant to getting the Exchange issue fixed.". Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. Once the above steps are complete, the black screen issue should be solved. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." For disconnect issue when switching users, we can't reproduce the issue in-house. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Ok, so it's a touchpad issue. See all Splashtop remote access and remote support solutions. Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. As long as you do NOT log into the Windows Perhaps Mark from Splashtop may have an answer. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? I reinstalled the driver etc. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Right-click on each mouse and choose " Update driver .". So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Adjust your cursor speed, mouse wheel settings, and scroll line options. Have you installed the latest streamer and application? The file transfer function is invoked from within a session. Share this: Twitter Facebook LinkedIn More Loading. You just don't get it. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. USEFUL. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. 5. However, if you'd like a free alternative, we have mentioned one in the article itself. Haha, you get the award for the most enthusiastic reply posted on my blog. Cookie Notice Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. Actually it would allow you to work out whether you have an exchange error or a network error. Thanks! Anyway, thanks to your excellent post I now have a pointer again! And what are the pros and cons vs cloud based. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. Youll see the circular cursor on screen once connected. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. 1) Insert the Windows bootable drive and boot from it. Thanks again for helping to uncover the corner case win7 issue with terminal switching. (Mine shows disabled if I use the function key to disable it- surprise..:)) Thanks for not making a long winded explanation and simply getting to the fix. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. I added a "LocalAdmin" -- but didn't set the type to admin. But now with iOS 13 making it possible to use a mouse with iPhones and iPads, you can control your remote desktop with a mouse when remoting from your iOS device! The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Now hopefully you understand why i said "can you use VNC?". The purpose of this function is to prevent other people from accessing the connected host remote computer. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. The user goes to the web page and downloads and runs the app. THANK YOU! Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? Thanks for the easy fix. Oh my gawd, Id have your babies if it were biologically possible!!!! The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). ", which is completely unrelated to Splashtop's issue. This topic has been locked by an administrator and is no longer open for commenting. The user only has to run the app, there is no install process. So glad I googled this and found your answer, its been so annoying! Why the BIG DEAL you made out of it? This does work in LogMeIn, TeamViewer and GoToMyPC. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. AnyViewer is a safe and reliable remote access software for Windows. Run FlexiHub on the virtual desktop, and login. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. Your Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. Change). This is the contextual mouse cursor. Starting the session from a mobile device is very similar to starting from a computer. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Say hello to your cursor when editing text again! I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. Click " Uninstall " to confirm. Chief Technology Officer at OnePlace Solutions. The annually-billed price is $28.6 per computer per month. This menu is usually the first button on the left. Where have YOU been all my life? comes to mind. My tablet and computer are on the same local network. Your solution OFFICIALLY ends the nightmare. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Holding down a click is like holding your finger down on the device screen. Thanks for bringing this to our attention. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Splashtop enables remote access to Windows and Mac computers from iOS devices. I'm excited to be here, and hope to be able to contribute. Click " Additional mouse options " on the right side of the screen. File transfer is supported in version 2.6. Reconnect the mouse. Reinstall Google Chrome. I see that type of response, but I don't reply to them because they are not in my post thread. Click the Hardware tab, and then click Device Manager. Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. If response? Remember that each SOS license allows 1 technician at a time to use SOS. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Brilliant! To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. mouse click not working on desktop but works on task bar and elsewhere. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. What are some of the best ones? Renaming the file worked perfectly!Why didnt Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Is there a way i can do that please help. When youre done with the session, just click the End session button at the left of the footer toolbar. I realized I messed up when I went to rejoin the domain Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. (LogOut/ Id definitely like to hear of a permanent solution to this as its damn annoying. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. To continue this discussion, please ask a new question. The standard pointer remains visible regardless. After LastPass's breaches, my boss is looking into trying an on-prem password manager. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. I added a "LocalAdmin" -- but didn't set the type to admin. I'm excited to be here, and hope to be able to contribute. until some fix was offered. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. I have posted useless answers to others' thread before when I misinterpreted their issues. Solution 6. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. I even got suggested to get a new mouse. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. Want to give it a try for yourself? Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." Splashtop wired xdisplay not working is a very common issue for Android OS users. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. Most often, users will receive a black screen upon opening the app. A relatively new entry into the crowded genre is Splashtop Remote Desktop . Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. Now, reboot your system. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. When you begin the session, the remote computer screen will open in a window on your computer. Limitations of the "Lock keyboard and mouse" feature Lord that was bloody annoying ! I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. Thanks Gregg. Users can even execute this via a remote session while connected with Splashtop. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. Thanks. From the interface, you'll see a list of all remotely-accessible devices. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Thanks for the comment made me laugh and glad it helped end your frustration. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session.
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