To view your favorites, sign in with your Apple ID. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Discover even more benefits of doing what you love. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. 325 reviews from Apple employees about working as a Technical Specialist at Apple. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . . The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Learn more about your EEO rights as an applicant (Opens in a new window) . You reassure customers when delivering product diagnoses and potential solutions. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Theyre so grateful and that feels really good.. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple is an equal opportunity employer that is committed to inclusion and diversity. Navigate to our course pages through the links below. Europe's No.1 Apple Training Specialist. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. And be amazed by what it does for yours. . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. It works only in coordination with the primary cookie. Along the way, youll be updating your technical know-how and educating team members about technical issues. Review information and details about the policies, terms, and conditions for Apple training programs. click here to select a store and view pay information. It was just a few days later when I received my first follow-up call. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. An Apple digital badge represents your achievement in professional training. The next 10 days were essentially "Apple boot camp." Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . 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The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Technical Specialists may be required to travel to customer sites. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Learn more about the E-Verify program (Opens in a new window) . MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Related: 17 Apple Technical Specialist Interview Questions and Answers. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. All our courses are practical, hands-on, and led by trusted Apple experts. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Core training took place off-site and included 15 new employees like myself. Apple Inc. All rights reserved. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. 2023 Apple is an equal opportunity employer that is committed to inclusion and diversity. You maintain composure and customer focus while troubleshooting and solving issues. Apple training delivers everything you need to learn about the technologyonline and on your time. They may also be responsible for providing support to Apple Authorized Service Providers. Great offering by Apple! Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. However, we cannot independently confirm if the Weibo account has a proven track record. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. The entire store team benefits from your commitment to providing the best care for customers. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. You can find information about the accommodations request process in the. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. To view your favorites, sign in with your Apple ID. Below, we have recapped what to expect from Apple this March and April based on rumors. Copyright 2023 Apple Inc. All rights reserved. Necessary cookies are absolutely essential for the website to function properly. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. At first I didn't understand why she was so upset about an easily replaceable phone. Here are three trends influencing how Apple Technical Specialists work. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Access your favorite topics in a personalized feed while you're on the go. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Get weekly top MacRumors stories in your inbox. about 30,000 full- or part-time retail workers. You maintain composure and customer focus while troubleshooting and solving issues. We were thanked for coming and then excused once we had completed our quiz. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? United States Department of Labor. You know, just like the things we make. The cookie is used to store the user consent for the cookies in the category "Analytics". Apple is a drug-free workplace. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Come to us in your pursuit of success. The mob used the electronics in the store to play music and record their dance routine. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Both full-time and part-time jobs are available. Come eager to listen and learn from your team, your mentors, and your customers. The training has been completely redesigned and moved to an online, self-paced format. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. As businesses become more reliant on technology, the need for security professionals will continue to grow. Regardless of the situation, your communication skills can help you be an effective technician. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. By clicking Sign up, you agree to receive marketing emails from Insider This interview would be the first of six. For more details and to apply, visit macadmins.org. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. When a customer needs assistance, you quickly assess their situation. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. At other times, you refer customers to support team members who get them up and running again. When a customer needs assistance, you quickly assess their situation. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. The work environment for an Apple technical specialist is usually in an Apple Store. Apple is a drug-free workplace. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Helping customers and providing technical assistance. Under a partnered program of KellyConnect for Apple. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. And thats our greatest strength. We also use third-party cookies that help us analyze and understand how you use this website. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Come eager to listen and learn from your team, your mentors and your customers. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Users can demonstrate their competency with two new exams and earn certification from Apple. United States Department of Labor. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. We will work with applicants to make any reasonable accommodations. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. This cookie is set by the Google. They may also move into management positions. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Get discovered. Learn more about your EEO rights as an applicant (Opens in a new window) . We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. For more details and to apply, visit, Apple Professional Training courses are available now at. See which role best matches your experience. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Your work hours will be based on business needs. Apple is a drug-free workplace. Surname must be different to the First Name. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. I agree to the. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. They will also learn about the software and hardware they will use on a daily basis. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. As mobile devices become more complex, technicians will be needed to repair and maintain them. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Own your learning schedule with self-paced, online courses. A career as an Apple Technical Specialist can be both rewarding and challenging. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. There is tons of support when needed and the training/onboarding process is great. This cookie is used for advertising, site analytics, and other operations. Please note that all salary figures are . Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. It does not store any personal data. Youll need to be flexible with your schedule. In the US alone, Apple has 265 retail stores across 44 states. An Apple logo or digital badge is a seal of approval and a promise of excellence. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Youll need to be flexible with your schedule. Apple expert providing guidance and training on Mac support to other support team members. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. View All Courses Questions? Add to Favourites IN-Technical Specialist. Come eager to listen and learn from your team, your mentors, and your customers. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. These cookies will be stored in your browser only with your consent. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. All our courses are practical, hands-on, and led by trusted Apple experts. US Bureau of Labor Statistics, Computer, and Information Systems Managers. When a customer needs assistance, you quickly assess their situation. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. What it's REALLY like to work in an Apple store:You get to work with really creative people. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. And be amazed by what it does for yours. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Thanks to her teams help and extra tech training, she got to know our products inside out. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification.