****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Please see us for a complete list of features and available options! The pivotal combination of large Class A amenities with more power than a typical Class B RV. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? Based on what was submitted to Thor, we see no warranty concern. . If you wish to set up a factory service appointment to discount you the $2000, please call ************. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! The only bid that ******* has accepted is the one of $1,000.00 from *********************. Largest Family-Owned RV Dealer In The Nation. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. Description. How can these issues that were reported to Thor when our coach was new, now be null and void? 2019. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. I am rejecting this response because:This is the same response I received earlier. You might find those release tools with the manual for the radio. THOR #2187. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. My front radio has two fuses. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, We have a 2017 Thor motor home with a radio installed backup camera. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. We have a leak in the back window of 2018 Thor Axis 24.1. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. **** did send the new flooring to CW. Begin with this one! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Check whether the batteries are charged enough. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . Also, it was pointed out to us that the flooring had already been repaired prior by someone. . JavaScript is disabled. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Do you need a one-stop shop for all things RV-related? Please contact dealership to verify unit information and availability. ** Day 2 we tried using the microwave again. Message. For more information, visit. We had one of our **************** Representatives reach out, the below follow up was provided. This is a MSRP $190K Class A Motorhome. Mine is under our bed but doesnt have one. What have you tried so far? 33 complaints closed in the last 12 months. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. in fuel costs), then **** will kindly deduct the $2,000. Probably have to pull radio out to find inline fuse. This is Thors final offer as it has been stated multiple times. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. Login to the Owner's Resource Portal to view manuals for older model years. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Want to make us an offer on the {product}? You must log in or register to reply here. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. It was a pleasure dealing with all of you. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. The issue is not closed nor has resolution been found. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Thor Motorcoach Logo linking to Home Page. Again, the deal fell through . Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). Add distilled water only. Cab-Over Bunk. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Rates and amount financed are determined by credit history. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. good-will offer. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. Television. Select the desired vehicle below to view all the recalls for that particular make & model. We can't thank all the employees of General RV enough for making this experience so unforgettable. 2. When I tried to bring it back in, it came in a few inches and then stopped. The retail declared our previous response as satisfactory, see below. My Thor dash radio is also powered by the house battery. Standard and optional features listed on units may or may not reflect actual in-stock unit. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. This coach is over 6 years old. Number Of Radios. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. Both radios are powered from a 15 amp fuse located in the power center under the bed. +26. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. This price is only valid for 24 hours from. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. Fill out this offer form and we'll get back with you as soon as possible. BOTH of which **** has rejected. We have a water leak and it has caused extensive damage. Description. Another for $6,500.00 from *************** in ***********, **. We have contacted the customer to investigate the root cause of the concern. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. These issues are ongoing, not new. How can **** choose to refuse to fix this chronic and widespread issue? Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . Is there a video or "How To" instruction on removing window, fixing problem and replacing same? "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They are the same issues we continue to try to get resolved. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. As I have stated countless times. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. The best of Class A amenities and more power than a Class B. Seal leaks and causes extreme noise when driven at highway speeds. He considered this an open case. And we are akready receivng customer no assistance. Brand: Thor Motor Coach. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. The RV is a Thor ******* **** 2019 and the vin#*****************. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! 2022 Thor Hurricane 35M. {priceLabel}: Know someone who might be interested in this RV? It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. This allows the radio to run with the ignition key off. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). Have driven unit less then 250 miles since purchase. Thats where the water is coming in, it came that way from the factory. What's The Best Cordless Vacuum For RVers? CD Player. No. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. Junior Member. I can only speak to the radio wiring in my coach. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. Our 2019 ************ Motor Coach seats have started to completely disintegrate. . They gave **** rv support ***********. 2003 Jazz Toy hauler 5k obo Needs work. ** September 10th we took the ** out. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. Model: Hurricane 29M. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. We want **** to act in good faith and resolve these longstanding issues. 2017 Thor Challenger XE Rear and side cameras and radio not working. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. 2022 Thor Freedom Elite 24HE. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. Tristen should have the additional documentation in his inbox this evening 12-11-2022. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. We have acted in good faith throughout this entire ordeal. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Not just one but every single seat in . You probably have to pull the radio out to find it. Wondering if the converter is shot. After ******* ***** had our coach for almost a year. Like most: We went on our first trip this past weekend. Diesel and gas-powered chassis options. Contact Sales. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. ", VIN # ****************. Complete this form and we'll contact you with our wholesale price. The requested information: 2019 *********************** **** motor coach. Nobody will build them better. I am not in a place where I can plug in and charge the house batteries. bunk above drivers compartment has failing motor brakes. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. After getting back both radios not working. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! Worked with ******************* until **** when he moved to a new position. or call the glass man in town? If you wish to set up a factory service appointment to discount you the $2000, please call ************. We reached out to Thor and la mesa and they say its our problem. The elements cause the roof to expand and retract. One is in the coach fuse panel and is marked. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Your luxury Mercedes Sprinter motorhomes. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. Inventory shown may be only a partial listing of the entire inventory. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. This is an independent, unofficial site. This is Thors final offer as it has been stated multiple times. Need advise, had a shop replace house battery and repair inverter. Thor Motor Coach's stands behind it's previous response, copied below. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. We have pictures we can send if you want. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Thanks for the replies. According to the call notes several of his concerns were discussed and further explained. 2017 Thor Challenger XE Rear and side cameras and radio not working. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Read More: https://thormotorcoach.com/legal/ It has been sitting for a year. The customer service ************ spoke ith customer service reps who have no customer service at all. It's been non-stop. Our motorhome has been in the shop at la mesa for 71/2 months. is not responsible for any misprints, typos, or errors found in our website pages. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. For a better experience, please enable JavaScript in your browser before proceeding. With all the family-friendly and pet-friendly features, you'll love traveling in . Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! Built-In Skylight. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. The only two fuse I found for radio was one in the Ford block marked radio, which was good. The solenoid is subject to failure and if it does, the switch will do nothing. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at.