In sports businesses, the front office employs many different sports industry professionals, from the owners of the sports team to general managers and the ticket sales offices. In addition, if the guest has special requirements such as a cradle for a baby or hot water bag or a shaving kit and alike, the front office staff is obliged to fulfil the request on time. At the time of reservation, the front office staff asks the guests to enter their personal information on the GRC. [10], Learn how and when to remove this template message, "Top Management and Key Personnel Positions in a Business", "Front office department function in hotel", https://en.wikipedia.org/w/index.php?title=Front_office&oldid=975219823, Wikipedia articles needing rewrite from February 2020, Articles lacking reliable references from February 2020, Wikipedia articles needing clarification from February 2020, All Wikipedia articles needing clarification, Articles to be expanded from February 2020, Creative Commons Attribution-ShareAlike License, This page was last edited on 27 August 2020, at 12:49. The front office staff is usually the one that has the highest position in the sports team, who can control the whole team. [4], The front office in the hotel industry, also called the reception area, which the receptionist is the one who get in touch with the customers, most importantly, confirm their reservation and answering their questions. Comprehensive special services set-up, easily customized for each hotel. [2], Other simple tasks, like taking customers’ jackets or serving drinks to customers might also be part of the front office staff’s job. The factors of production include land, labor, entrepreneurship, and capital. The staff member records the accommodation number into the PMS and describes about its positive attributes briefly. VIP types and levels. i) Fax/ Facsimile: The word facsimile derived from Latin facsimile, “Make similar” i.e. There are different parts in the front office of a hotel, which included reception, providing services when customers asked, mailing information, concierge and employees who manage with money. The term "front office" has a more specific meaning in certain industries, primarily investment banking, hotels, and sports. ... confirm their reservation… At the time of reservation, the front office staff asks the guests to enter their personal information on the GRC. The back office is the portion of a company made up of administration and support personnel who are not client-facing. Reservation slip is made of two copies, one goes to Whitney rack and another one is attached with reservation form or file.